Technical consultantfield service taiwan

Installation Support

1. 01Prior to system shipment, VIMP engineers will assist customer in checking the facilities in advance, based on system requirements.
2. 02Weeks prior to system shipping, if necessary, VIMP engineers can assist customer engineers with the system initial acceptance at the vendor plant, based on the acceptance specifications.
3. 03VIMP engineers will assist customer engineers with unpacking and move-in of the system and checking the entire parts kit according to packing list as soon as customer receives the system.
4. 04During system installation, Vendor & VIMP will send engineers to the customer’s site to install the system properly.
5. 05During system acceptance, Vendor & VIMP will send engineers to the customer’s site to assist with system acceptance.

If the system fails to meet purchasing specifications, VIMP will be responsible to achieve the specified acceptance requirements or work with vendor to provide alternatives to resolve problems to customer’s satisfaction.

02

Training Support

1. 01During the system installation, VIMP engineers can perform sessions of operation and required maintenance training for customer engineers.
2. 02During the training courses, customer needs to delegate engineers to fulfill the training requirements. If the engineers successfully complete the training, Vendor will issue credential certificates to the engineers.
3. 03To effectively resolve customer’s service issues VIMP encourages customer to make service requests only by certified engineers.

03

After-sales Service Support

• During regular office hours, if a customer encounters a problem, VIMP engineers will first attempt to solve the problem by phone, facsimile or e-mail.
• During regular office hours, if such problems cannot be solved off-site, a VIMP engineer will arrive at the customer’s site for troubleshooting as soon as possible.
• A VIMP engineer will visit customer regularly to check on the operation of the system during the warranty period (normally every three months).